S.T.P.R

    • Enjoy free shipping on orders $70 or more. I typically ship with USPS.

    • All orders ship 1-3 business days after they are processed.

    • All orders under $70 ship via USPS or UPS

    • USPS Priority transit times vary per state but typically deliver within 1-3 business days. During the busy holiday season USPS may experience delays that are out of my control.  

      Please expect your larger order to ship via UPS Ground.

    • International orders ship via DHL Express or Priority Mail international. Please expect a delay with tracking as DHL thoroughly inspects packages prior to moving them through customs.

    • Orders are usually processed within 2 business days from the time the order is placed. The order ship date does not count as a day in transit. A common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note, USPS transit times are not a reflective of my processing time.

    Any orders that contain a different shipping address from the billing address may be subject to review, in which the customer will be contacted. This may delay shipping time.

  • I retain the right to refuse service to any individual for any reason at any given time.

    • You acknowledge that the information you provide (excluding credit card data) may be transmitted unencrypted and may involve (a) transfers across various networks; and (b) modifications to meet technical requirements of connecting networks or devices. Rest assured, credit card information is always encrypted during network transfers.

      You agree not to reproduce, replicate, copy, sell, resell, or exploit any aspect of the Service, its use, or access to the service or any contact on the website through which the service is provided, without obtaining express written consent from me.

      I reserve the right to refuse any order placed on my site. At my discretion, I may cancel or limit the quantities purchased per individual, household, or order. Such restrictions may apply to orders made under the same customer account, the same credit card, and/or those that utilize the same billing or shipping address. Should I modify or cancel an order, I will notify you via email or the phone number provided during the purchase.

      By agreeing to use my site to acquire merchandise, you commit to providing correct and valid information at the time of purchase and when establishing a customer account. You further agree to keep all account information, including email addresses, credit card numbers, and expiration dates, up to date to facilitate your transactions and enable me to contact you as necessary.

  • Your privacy is important to me. I do not sell, rent, or lease the emails of customers, members, or any individuals with whom I engage in business.

    How Your Information Is Utilized:

    • Website Improvement: Your feedback helps me enhance the website to better serve you.

    • Customer Service: I use your information to respond more effectively to your inquiries and requests.

    • Communication: From time to time, I may share promotions, surveys, or introduce new features on the site.

    All sensitive payment information is protected through encryption using Secure Socket Layer (SSL) technology.

    • A refund or replacement may be issued for any missing, incorrect, or damaged items reported within 7 days of purchase.

    • Due to my commitment to maintaining specific quality standards and the inherent properties of soy wax, I do not accept returns.

    • In the event that an order arrives damaged, please take photographs of the items, packaging, and labels. Email these images along with the oder number to contact.tftcandleco@gmail.comand kindly allow 24 hours for a response. Should you opt for a replacement, it will be shipped to the original address provided at the time of purchase. Please note that if a package is sent to an incorrect address and returned to sender, customer will be responsible for the shipping costs to reship item(s).